At ETNA Supply, we are committed to providing outstanding service to our customers. We understand that you may receive a product that does not meet your needs or expectations. The majority of the products that ETNA Supply sells will be included in our standard return and refund procedure. However, we also offer a wide range of specialty products that may require vendor pre-approval or may be non-refundable. Please use the information on this page to guide you through the returns process, or feel free to contact our Customer Service department at 1-855-839-8011 and they will be happy to help you.
If you are familiar with ETNA's return process, please feel free to skip to the bottom of the page to begin your Return Merchandise Authorization (RMA).
ETNA Supply Company is happy to accept your return of a regular stock item. During the first 30 days, there will be a restock fee of 5% for all stock items. After 30 days, all stock item returns will be subject to a 15% restocking fee. Please note that applicable freight charges will apply when necessary. Returns will not be accepted after 120 days for stock items.
ETNA Supply Company often orders products for our customers that we do not regularly keep in inventory. These items are considered special or non-stock items. Prior to ordering you will be notified that non-stock items are not eligible for our standard return policy. Often times the vendor's return policy may still apply to the non-stock item. If the return is approved by the vendor there will be a 35% restocking fee applied. This fee may vary depending on the vendors restocking fee. Any non-stock item returned that is not accepted by the vendor becomes the property of the customer.
ETNA Supply Company offers a wide range of specialized modifications to the items that are kept in regular inventory or special orders. By law, any item that has been fabricated or modified by ETNA Supply is not eligible for return. Items that are returned in a condition that would make them ineligible for resale are also non-returnable. We apologize for any inconvenience this may cause.
ETNA Supply Company must be notified of a damaged product upon receiving the product. If shipping is required, please contact our Customer Service department at 1-855-839-8011.ETNA Supply Company will cover all shipping costs associated with a damaged product if necessary. There will be no restocking or replacement fee if ETNA Supply Company is notified within 30 days of receipt. After 30 days of receipt a 15% restocking fee will apply.
ETNA Supply Company does not accept cancellations or returns on special order items, including but not limited to any items that have been custom fabricated. For any regular stock items orders must be cancelled before they are shipped by contacting our Customer Service department at 1-855-839-8011.
How do I start my return?
Step One:Begin your return by completing and submitting a Return Merchandise Authorization form by clicking the link.
Step Two: Once you receive an approval for your Return Merchandise Authorization you will be ready to get your items ready to return.
Step Three: Upon receipt, the returned items will be inspected using the criteria above. Credit will be issued in the same manner payment was received for the order for all items that pass inspection. For those items that are not in an acceptable condition, you will be notified so that arrangements can be made for the items to be returned to you or disposed of. ETNA will store rejected returns for no more than 30 days.