Need help with wholesale industrial supplies ordering, shipping, or account management? At Etna Supply, we provide industrial professionals, contractors, and procurement teams with high-quality products and reliable service. Whether you're placing an order, tracking a shipment, or managing your account, here’s everything you need to know:
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Don’t see the answer to your question? Our team members can help!
Do I need an account to order from Etna Supply?
Yes. An Etna Supply account is required to place orders online, view pricing, and check inventory by location. Creating an account gives you access to faster ordering, order history, and account tools.
Create an account to get started.
I’ve ordered from Etna Supply before. Do I need to reset my password?
Yes. Etna Supply launched a new website on May 13, 2025. For security reasons, all existing website and mobile app users must create a new password before accessing their accounts on the new platform.
Reset your password to regain access.
How do I create an Etna Supply account?
You can create an account directly on etnasupply.com. Once your account is set up, you’ll be able to view pricing, check inventory, and place orders online.
Create an account or contact our team if you need assistance.
How do I shop on the Etna Supply website?
Once logged in, you can browse products, view your pricing, and add items to your cart. The website is designed to help you quickly find products and manage orders efficiently.
Can I check product availability by branch?
Yes. Logged-in users can view product availability by branch location online. Our team can also help confirm inventory or source products from nearby locations when needed.
Can I see my pricing online?
Yes. Once logged into your account, you’ll be able to view your personalized pricing on eligible products directly on the website.
How does ordering and shipping work?
Orders can be placed online or with the help of an Etna representative. Shipping and pickup options vary by product and location, and our team works to ensure timely delivery or pickup based on your needs.
Can I pick up orders at a local Etna branch?
Yes. Many products are available for local pickup, depending on branch inventory. Our team can help confirm availability and pickup options.
How do I track my order?
Order status and history can be viewed within your online account. If you need additional details, our team is happy to help.
What payment options and credit terms are available?
Etna Supply offers payment and credit options for qualified customers. Our team can explain available terms and guide you through the credit application process if needed.
Learn more about account credit.
How do I request a return or make changes to an order?
To request a return or make changes to an existing order, contact our team for assistance. We’ll help review your request and guide you through the next steps.
Can I order and manage my account through the Etna Supply mobile app?
Yes. The Etna Supply mobile apps allow you to browse products, manage orders, and access your account on the go. Your username and password are the same for the website and mobile apps.
Is there anything I need to do before using the mobile app?
Yes. You must set your new website password before logging into the mobile apps. Existing app users should download the latest update from the App Store or Google Play Store.
Our team is happy to answer your wholesale industrial supplies questions, whether about an order, shipping, or account setup.
